Construction & trades
Quote intake with photo capture, site-visit scheduling, and the long follow-up cycles renovation and contracting work demands.
Surrey businesses tend to grow faster than their admin can keep up. We build the systems that let a team take on more work without taking on more overhead.
Surrey's economy leans practical: construction and trades, logistics and distribution, healthcare and dental practices, and a large base of family-run service businesses. These are operations where the owner is often still the bottleneck — quoting, scheduling, chasing invoices, answering the phone.
Automation aimed at that reality isn't glamorous, and it shouldn't be. It's a voice agent that captures the job while the owner is driving, a follow-up sequence that keeps a quote alive for three weeks, an invoicing flow that stops the month-end scramble.
A lot of Surrey operations hit the same wall: the work is there, the team is capable, but everything routes through one or two people. Automation is worth doing when it removes that dependency — not when it adds another dashboard nobody opens.
Quote intake with photo capture, site-visit scheduling, and the long follow-up cycles renovation and contracting work demands.
Order status handling, dispatch coordination and document workflows that currently move by phone and spreadsheet.
Patient booking, recall campaigns and after-hours triage that keep chairs full without front-desk overtime.
Surrey is not a mature market being optimised. It is a market adding businesses faster than most of them are adding process, and that gap is where the hours go.
Active business licences in Surrey — up 37% since 2018, with roughly 2,500 new businesses arriving each year. Competing on responsiveness gets harder every year that number climbs.
Construction is Surrey’s largest sector at 4,365 active licences, ahead of professional, scientific and technical services at 2,588. Quoting, scheduling and site coordination — not marketing — are where the admin actually accumulates.
Surrey’s population as of July 2024, projected to pass one million by 2044. The customer base is expanding faster than anyone can staff a front desk to match.
Surrey’s business base leans heavily on construction and trades, which means subcontractor lists, crew records, site photos and client addresses moving between a CRM, a scheduling tool and someone’s phone. All of that is personal information under B.C.’s Personal Information Protection Act, and it stays your responsibility — which is exactly why you should interrogate any vendor, us included.
Your organisation remains responsible for personal information it handles, including information passed to contractors — and service contracts are expected to carry clear privacy requirements. Handing a workflow to an automation vendor moves the work, not the accountability.
Every organisation covered by PIPA must designate at least one privacy officer responsible for compliance, and must have a privacy policy available on request that sets out how information is collected, used, stored, disposed of, and how complaints are handled.
PIPA requires reasonable arrangements against unauthorised access, use, disclosure or disposal — administrative, physical and technological. An integration that quietly copies client records into a third-party tool is where this usually comes apart.
Questions worth asking any provider: where does the data physically live, which sub-processors touch it, what happens to it when we stop working together, and will you sign terms that reflect PIPA? The Office of the Information and Privacy Commissioner publishes guidance for private organisations if you would rather check our answers against the regulator’s.
General information, not legal advice — confirm your obligations with the OIPC or a privacy lawyer.
Inspired Cannabis runs 51 retail locations across Canada. Reviews were being answered on a 72-hour average because the work sat with people who already had jobs. We built the system that reads, scores, drafts and routes them — response time is now under two minutes, and the reporting that used to take days is a dashboard.
No discovery retainer and no six-week scoping phase. We look at where enquiries are arriving and where they stall, then build the smallest thing that fixes it.
What comes in, through which channel, and what happens when nobody is free to answer it. That is the whole brief.
You get the number before anything is built, along with what is explicitly not included so nothing is argued about later.
We wire it into the tools you already run — your calendar, your CRM, your phone line — rather than asking you to move to ours.
Most builds are running in two to six weeks. The first fortnight after launch is where the useful adjustments happen.
Most agencies make you sit through a discovery call to find out whether you can afford them. Ours are on the pricing page, and they are the same for a Surrey business as anywhere else in BC.
Plus $650 a month. The essentials: capture every enquiry, book every job, chase every follow-up.
Plus $1,500 a month. Automation across acquisition, admin and retention rather than a single workflow.
Plus $2,800 a month. Sales, operations and knowledge wired together across the back office.
We build around your existing tools rather than asking you to move. If you run something that isn't listed, it almost certainly has an API and we'll connect to that.
Usually not. The most common first build is narrow — call answering plus quote follow-up — and it's the one that tends to pay for itself fastest, because missed calls in trades convert directly into lost jobs.
Most deployments go live in two to four weeks. A single-workflow build can be shorter. We map your process first so the system reflects how you actually operate.
No. We integrate with the CRM, calendar and accounting tools you already use. Rip-and-replace projects fail more often than they succeed.
Packages start at $2,500 setup plus $650 a month for the essentials — capturing every lead, booking every job and chasing the follow-ups. Growth is $4,500 plus $1,500 a month and Scale is $8,500 plus $2,800 a month. Every figure is published on our pricing page rather than quoted after a discovery call.
Most builds go live in two to six weeks depending on scope. A single automation — missed-call text-back, or booking wired to your calendar — is usually running inside two weeks. Connecting several systems together takes longer, because the integrations rather than the AI are the slow part.
Two things, mostly. It builds the systems that answer enquiries and book work when nobody is free to pick up, and it connects the tools you already run so the same information stops being retyped between them. For most Surrey businesses that starts with the phone, the inbox and the calendar.
A free 30-minute call. We'll find where time and revenue leak out, and show you what automating it would actually involve — whether you work with us or not.
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