Logistics & import/distribution
Shipment status enquiries, document handling and supplier coordination across time zones.
Richmond businesses often serve customers in more than one language, on more than one schedule. Automation handles both without adding headcount.
Richmond's economy is shaped by the airport and the port corridor: logistics, import and distribution, plus a dense retail and hospitality layer and a substantial base of professional services. Many of these businesses serve a genuinely multilingual customer base.
AI agents handle multilingual conversation natively, which changes the staffing maths considerably. So does round-the-clock coverage for businesses whose customers or suppliers are working in Asian time zones while Richmond sleeps.
Hiring for language coverage is expensive and hard to scale across shifts. An AI agent that answers naturally in a customer's preferred language removes that constraint — and it doesn't stop at 5pm when a supplier overseas is just starting their day.
Shipment status enquiries, document handling and supplier coordination across time zones.
Multilingual customer chat, reservations and review management across locations.
Client intake and appointment scheduling where language preference matters to conversion.
Richmond runs on movement — cargo, shifts, perishable goods and people arriving from outside the city to work. The automation that pays here is coordination, not content.
Richmond holds 124,749 jobs — 10.7% of all Metro Vancouver employment — against a smaller resident labour force. More people work here than live and work here, so shift, dispatch and intake systems carry unusual load.
Business licences issued in Richmond, spread across agrifoods, aviation, logistics, manufacturing, health and retail — sectors that rarely share a software stack and constantly need to hand work between them.
YVR sits on Sea Island, inside Richmond’s boundaries. Proximity to air and marine cargo pulls the local economy toward time-critical work, where a two-hour reply is not a service failure — it is a missed window.
Richmond’s logistics, aviation and agrifood businesses move consignee details, driver records and shift rosters between carriers, brokers and platforms every day, frequently across a border. All of that is personal information under B.C.’s Personal Information Protection Act, and it stays your responsibility — which is exactly why you should interrogate any vendor, us included.
Your organisation remains responsible for personal information it handles, including information passed to contractors — and service contracts are expected to carry clear privacy requirements. Handing a workflow to an automation vendor moves the work, not the accountability.
Every organisation covered by PIPA must designate at least one privacy officer responsible for compliance, and must have a privacy policy available on request that sets out how information is collected, used, stored, disposed of, and how complaints are handled.
PIPA requires reasonable arrangements against unauthorised access, use, disclosure or disposal — administrative, physical and technological. An integration that quietly copies client records into a third-party tool is where this usually comes apart.
Questions worth asking any provider: where does the data physically live, which sub-processors touch it, what happens to it when we stop working together, and will you sign terms that reflect PIPA? The Office of the Information and Privacy Commissioner publishes guidance for private organisations if you would rather check our answers against the regulator’s.
General information, not legal advice — confirm your obligations with the OIPC or a privacy lawyer.
Inspired Cannabis runs 51 retail locations across Canada. Reviews were being answered on a 72-hour average because the work sat with people who already had jobs. We built the system that reads, scores, drafts and routes them — response time is now under two minutes, and the reporting that used to take days is a dashboard.
No discovery retainer and no six-week scoping phase. We look at where enquiries are arriving and where they stall, then build the smallest thing that fixes it.
What comes in, through which channel, and what happens when nobody is free to answer it. That is the whole brief.
You get the number before anything is built, along with what is explicitly not included so nothing is argued about later.
We wire it into the tools you already run — your calendar, your CRM, your phone line — rather than asking you to move to ours.
Most builds are running in two to six weeks. The first fortnight after launch is where the useful adjustments happen.
Most agencies make you sit through a discovery call to find out whether you can afford them. Ours are on the pricing page, and they are the same for a Richmond business as anywhere else in BC.
Plus $650 a month. The essentials: capture every enquiry, book every job, chase every follow-up.
Plus $1,500 a month. Automation across acquisition, admin and retention rather than a single workflow.
Plus $2,800 a month. Sales, operations and knowledge wired together across the back office.
We build around your existing tools rather than asking you to move. If you run something that isn't listed, it almost certainly has an API and we'll connect to that.
Yes. Modern voice and chat agents handle multiple languages natively, including switching mid-conversation. We configure which languages to support based on your customer base.
No — an AI agent doesn't bill overtime. Round-the-clock coverage is generally the default rather than an add-on, which is a large part of the value for import and logistics businesses.
Yes, with full conversation context attached, routed by whatever rules you set — language, urgency, account value or time of day.
Packages start at $2,500 setup plus $650 a month for the essentials — capturing every lead, booking every job and chasing the follow-ups. Growth is $4,500 plus $1,500 a month and Scale is $8,500 plus $2,800 a month. Every figure is published on our pricing page rather than quoted after a discovery call.
Most builds go live in two to six weeks depending on scope. A single automation — missed-call text-back, or booking wired to your calendar — is usually running inside two weeks. Connecting several systems together takes longer, because the integrations rather than the AI are the slow part.
Two things, mostly. It builds the systems that answer enquiries and book work when nobody is free to pick up, and it connects the tools you already run so the same information stops being retyped between them. For most Richmond businesses that starts with the phone, the inbox and the calendar.
A free 30-minute call. We'll find where time and revenue leak out, and show you what automating it would actually involve — whether you work with us or not.
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