Catering and private-event enquiries arrive mid-service, when nobody can answer. Those are the ones worth the most — so Avelle captures them while the kitchen is at full tilt.
Restaurant automation captures the catering and private-event enquiries that arrive mid-service, handles reservations and waitlists, and answers reviews across every platform without pulling anyone off the floor.
The highest-value enquiries arrive at exactly the moment nobody can pick up the phone.
A $3,000 office catering enquiry comes in at 12:30 on a Thursday. Every hand is busy. It goes to voicemail and then to a competitor.
Someone planning a fifty-person function contacts three venues. The one that replies same-day gets the booking.
Calls during peak service that are just a table for four — and the ones that ring out include the ones that were not.
Feedback accumulates across four platforms. Answering it is a job for a quiet afternoon that never comes.
Handling the phone and the inbox while the pass is full.
Usually someone answering between covers, or an events coordinator you cannot yet justify.
| Option | Up front | Ongoing | Evenings & weekends | Follows up every time | Absorbs a volume spike |
|---|---|---|---|---|---|
| Hire an events coordinator | — | $45,000+/yr | No | No — dropped when busy | No — hire again |
| Answer between covers | — | — | No | No | No |
| Build the systems | from $2,500 | from $650/mo | Yes | Yes | Yes |
Salary figures are general Metro Vancouver ranges for comparison, not quotes. Run your own numbers in the savings estimator.
We build around how you already run — you do not change your systems to suit ours.
We separate reservations from catering, private events, suppliers and press — and decide what each one should do.
We integrate your reservation platform and the calendar of whoever handles events.
We design the questions that make an event enquiry quotable without a phone call.
We go live, review the first weeks of enquiries, and tune against what actually converts into bookings.
The targets every build in this sector is scoped against.
catering enquiries lost to mid-service voicemail
reservation and event capture
from first consultation to a live system
Design targets, not guaranteed results. Outcomes vary by business size, volume and starting point.
Avelle is platform-agnostic. We connect to your stack rather than asking you to migrate.
Most builds in this sector combine these three. Start with whichever is leaking most.
Web and text agents handling reservations and questions through peak service.
Catering and event enquiries captured instantly and chased until they are quoted.
Every review across every platform answered without a dedicated person.
Builds start at $2,500 setup plus $650/mo on Launch, covering reservations, enquiry capture and review responses. Groups running multiple sites or heavy event volume move to Growth at $4,500 setup plus $1,500/mo.
Yes. Avelle connects to OpenTable, Resy, Tock and SevenRooms rather than replacing them, so reservations land in the system your floor team already runs.
No, and it should not. It captures headcount, date, budget and dietary requirements, then books a callback with whoever prices events at your restaurant. The value is that the enquiry is captured and qualified instead of lost.
Most restaurants run it under the venue's name with an immediate handoff for anything unusual. For a reservation or a hours question, guests get an instant answer rather than a ringing phone during service.
Most restaurant builds go live in two to four weeks. We map your enquiry types, connect your reservation platform, build the event capture flow, then launch and tune.
Book a free 30-minute consultation. We'll look at when your event enquiries arrive and what the ones that rang out were worth.
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