Instant website chat
Answers questions about pricing, hours, services, and availability the moment a visitor asks – no waiting, no forms.
AI Chatbots & Support Agents
AI chatbots that turn chats into customers.
Avelle builds custom AI chatbots and support agents that answer questions, qualify leads, and resolve customer service requests instantly – on your website, WhatsApp, SMS, and social. Real conversations, 24/7, so no visitor ever leaves without an answer.
24/7 customer service
Multi-channel
Based in British Columbia
Visitor
Hi! Do you do same-day quotes?
Avelle Assistant
We do – drop your email and I'll send a quote in minutes. Want me to book you a call too?
Website
WhatsApp
SMS
Instagram
01What it does
A complete AI customer service layer.
One AI chatbot handles the conversations that flood your inbox and phone – answering, qualifying, and routing every message so your team only touches what truly needs a human.
Multi-channel support
One assistant across website, WhatsApp, SMS, Instagram, and Messenger – same brain, same answers, everywhere.
Lead capture & qualification
Collects contact details, asks qualifying questions, and books or routes hot leads straight to your team or calendar.
Smart human handoff
Resolves routine questions itself and hands complex chats to your team with the full conversation and context attached.
02Use cases
Who is a custom AI chatbot for?
If customers message you with the same questions all day, a chatbot pays for itself fast – answering instantly while your team gets on with the work.
E-commerce & retail
- Answer product, sizing, and stock questions instantly
- Track orders and handle returns without a ticket
- Recommend products and recover abandoned carts
- Support shoppers around the clock, every channel
Home services & trades
- Capture quote requests and qualify the job
- Book estimates and service visits from the chat
- Answer service-area, pricing, and availability FAQs
- Catch after-hours enquiries before they bounce
Clinics & wellness
- Field appointment requests and intake questions
- Answer routine patient FAQs without front-desk strain
- Send pre-visit info and reminders automatically
- Run on secure, Canadian infrastructure
Professional & B2B services
- Qualify enquiries and capture intake details
- Book discovery and consultation calls
- Answer process, scope, and pricing questions
- Keep your CRM updated with every conversation
03Why it matters
Answer every visitor, instantly.
Slow replies lose sales. An AI chatbot gives every customer a real answer in seconds – and turns more of them into booked business.
Instant answers
No queue, no "we'll get back to you." Every question gets a reply the second it's asked.
Capture more leads
Turn anonymous traffic into contacts and bookings – even at 1 a.m. when your team is asleep.
Deflect repetitive tickets
Automatically resolve the same FAQs that eat your team's day, freeing them for real work.
Consistent & on-brand
Every reply matches your voice and your facts – no off-script answers, no bad days.
04How it works
Live in two to four weeks.
We don't drop a generic widget on your site. We build, ground, and tune your AI chatbot around your business and your customers.
1
Map your conversations
We learn the questions your customers actually ask and the outcomes each chat should drive.
2
Ground it in your knowledge
We train the chatbot on your FAQs, pricing, and docs so every answer comes from your business.
3
Wire up the actions
We connect booking, CRM, and human handoff so the chatbot doesn't just talk – it gets things done.
4
Launch & improve
We go live across your channels, watch real chats with you, and keep sharpening the answers.
05What we build toward
What a good chatbot moves.
The targets we design every Avelle chatbot deployment to hit.
<5 sec
average first reply, day or night
24/7
always-on support across every channel
2—4 wks
from first chat to a live AI chatbot
Targets across Avelle chatbot deployments. Results vary by message volume and business type.
06Integrations
Plugs into the tools you already run.
Avelle is platform-agnostic – we work with your stack instead of locking you into ours. Your AI chatbot connects to your channels, CRM, and helpdesk and starts working.
Website & webchat
WhatsApp
Instagram & Messenger
SMS
Shopify
HubSpot
Salesforce
Slack
Your custom API
07Questions
AI chatbot FAQs
What is an AI chatbot?
An AI chatbot is a conversational AI agent that chats with your website visitors and customers in natural language – answering questions, qualifying leads, booking appointments, and handling customer service requests automatically, 24/7, across channels like your website, WhatsApp, and SMS.
How is this different from a basic chatbot?
A basic chatbot follows rigid scripts and decision trees, so it breaks the moment a customer phrases something unexpectedly. Avelle's AI chatbots use modern conversational AI to understand intent, hold a natural back-and-forth, and give accurate answers grounded in your own content.
What channels can it work on?
One AI chatbot can run across your website, WhatsApp, SMS, Instagram, and Facebook Messenger – sharing the same brain and context, so customers get consistent answers wherever they choose to message you.
Can it hand off to a human?
Yes. The chatbot resolves routine questions on its own and seamlessly hands off complex or high-value conversations to your team – passing along the full chat history and context so your customer never has to repeat themselves.
Will it give accurate answers, or make things up?
We ground every Avelle chatbot in your own knowledge – your FAQs, pricing, policies, and documents – so it answers from your business, not guesswork. Where it isn't confident, it asks a clarifying question or hands off to a person instead of inventing an answer.
Explore related services
AI automation that pairs well.
Most Avelle clients run more than one AI agent. These work hand-in-hand with your AI chatbot.
AI Receptionist & Voice Agents
Custom voice agents that answer, qualify, and route every phone call 24/7 – the voice counterpart to your chatbot.
Explore →Automated Appointment Booking
Let customers book, reschedule, and confirm appointments 24/7 – synced to your calendar with auto-reminders.
Explore →Lead Capture & Follow-Up
Instant speed-to-lead plus automated nurture sequences, so no enquiry your chatbot captures ever goes cold.
Explore →Ready to put a 24/7 assistant on your site?
Book a free 30-minute consultation. We'll map your most common customer questions and show you exactly where an AI chatbot would win back time and capture more leads for your BC business.