Two practices behave like two companies. Five behave like five. Avelle builds one system that covers phones, intake and recalls across every location — connected to the practice software each site already runs, and built once instead of rented per location.
Dental practice automation covers the clinic phone around the clock, captures new-patient intake, and keeps hygiene recalls on schedule — so the practice stops losing patients to whoever answered first.
Rarely at the chair. Usually in the gaps between locations.
Head office can pull each practice’s numbers one at a time. Nobody can see all of them at once, so the location that is quietly slipping goes unnoticed for a quarter.
One practice calls back the same day. Another lets voicemail sit until Monday. The patient’s experience depends on which door they happened to walk through.
Each front desk keeps its own recall list in its own way. Across five practices that is five intervals, five levels of diligence, and no way to tell which one is working.
Per-location software looks cheap at one practice. At six it quietly becomes the largest line in the software budget — and it renews every month, forever.
Connected to the practice management software at each site, not replacing it.
Most groups weigh this against per-location software, or another front-desk hire at each site. Both scale with your location count. This does not.
| Option | Up front | Ongoing | Evenings & weekends | Follows up every time | Absorbs a volume spike |
|---|---|---|---|---|---|
| Add a front-desk hire | — | $50,000+/yr | No | No — dropped when busy | No — hire again |
| Keep using voicemail | — | — | No | No | No |
| Build the systems | from $2,500 | from $650/mo | Yes | Yes | Yes |
Salary figures are general Metro Vancouver ranges for comparison, not quotes. Run your own numbers in the savings estimator.
We build around how you already run — you do not change your systems to suit ours.
We listen to how your desk actually handles calls — bookings, emergencies, insurance questions, and what should always reach a human.
We integrate with your existing PMS and calendar so bookings land in the right column, with the right provider.
We run the agent through your genuine call types until it handles them as well as your best front-desk day.
We go live, review the first weeks of calls with your desk, and adjust triage rules against what actually comes in.
The targets every build in this sector is scoped against.
of calls answered — nights, weekends, and lunch hours
new-patient capture and emergency triage
from first consultation to a live system
Design targets, not guaranteed results. Outcomes vary by business size, volume and starting point.
Avelle is platform-agnostic. We connect to your stack rather than asking you to migrate.
Most builds in this sector combine these three. Start with whichever is leaking most.
The 24/7 phone coverage behind after-hours answering and emergency triage.
Bookings, confirmations and recalls landing straight in the right provider column.
Review requests timed to good visits, and every review answered within minutes.
Avelle builds start at $2,500 setup plus $650/mo on the Launch package, covering call answering, booking, reminders and review requests. Most clinics land on Growth at $4,500 setup plus $1,500/mo, which adds recall sequences, practice-software integration and full reputation management. Scope is set after a free consultation.
Yes. Avelle is platform-agnostic and connects to the practice management software you already run — Dentrix, Open Dental, Tracker, Curve or Jane. Where a system has no open API, we bridge through your calendar and CRM rather than asking you to migrate.
Yes. On the medical side Avelle connects to the EMRs BC family practices and allied-health clinics actually run — Oscar Pro, Juno EMR, Accuro and Jane — alongside Dentrix, Open Dental, Tracker and Curve on the dental side. Where a system exposes no open API, we bridge through your calendar, phone system and CRM instead of asking you to migrate.
Avelle deployments run on secure Canadian infrastructure with data encrypted in transit and at rest, and we scope every clinic build against BC PIPA requirements. You retain full control and ownership of patient data at all times.
Yes, and this is the part we test hardest. We build triage rules with you — which symptoms and phrases escalate, which number they escalate to, and what the caller is told meanwhile. Anything ambiguous routes to a human rather than being handled by automation.
Most dental builds go live in two to four weeks. We map your call patterns, connect your practice software, test against real call types, then launch and tune alongside your front desk.
Book a free 30-minute consultation. We'll look at when your calls actually come in, and show you what after-hours coverage would be worth to the practice.
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