Production & studio services
Booking, crew coordination and document routing for facilities juggling overlapping project calendars.
Burnaby sits between a production economy and a knowledge economy. The automation that suits it has to handle both — physical scheduling and information work.
Burnaby carries an unusual mix: film and production facilities, technology and engineering firms, post-secondary-adjacent services, and established light manufacturing. It's a city where a single business park can hold a studio, a software team and a fabrication shop.
That mix rewards automation that crosses systems rather than sitting inside one. Connecting a scheduling tool to a CRM to an invoicing platform removes more friction in Burnaby than a single clever chatbot ever will.
The businesses we see struggling in Burnaby aren't short of software — they have plenty. What they lack is the connective layer between systems, which is where most of the wasted hours actually accumulate.
Booking, crew coordination and document routing for facilities juggling overlapping project calendars.
Knowledge assistants trained on internal documentation, plus intake and reporting automation.
Order processing, supplier communication and back-office reconciliation.
Burnaby carries an unusual mix — life sciences, film, and advanced manufacturing in the same city. Automation that only understands office work solves half of it.
More than 60% of the province’s purpose-built sound stages sit in Burnaby, and digital media and entertainment employ around 9,500 people locally — close to a third of them in motion picture and video production.
Roughly 10% of all jobs in the city, and about 13% of Greater Vancouver’s life sciences employment. Regulated, documentation-heavy work where an automation shortcut becomes a compliance problem.
Burnaby added more than 16,000 jobs between 2021 and 2025 and takes in more commuters than it sends out. Scheduling and intake systems here have to assume a workforce that does not live where it works.
Burnaby’s two biggest engines — life sciences and screen production — both run on rotating contractors, crews and research staff whose records live in more systems than anyone can name. All of that is personal information under B.C.’s Personal Information Protection Act, and it stays your responsibility — which is exactly why you should interrogate any vendor, us included.
Your organisation remains responsible for personal information it handles, including information passed to contractors — and service contracts are expected to carry clear privacy requirements. Handing a workflow to an automation vendor moves the work, not the accountability.
Every organisation covered by PIPA must designate at least one privacy officer responsible for compliance, and must have a privacy policy available on request that sets out how information is collected, used, stored, disposed of, and how complaints are handled.
PIPA requires reasonable arrangements against unauthorised access, use, disclosure or disposal — administrative, physical and technological. An integration that quietly copies client records into a third-party tool is where this usually comes apart.
Questions worth asking any provider: where does the data physically live, which sub-processors touch it, what happens to it when we stop working together, and will you sign terms that reflect PIPA? The Office of the Information and Privacy Commissioner publishes guidance for private organisations if you would rather check our answers against the regulator’s.
General information, not legal advice — confirm your obligations with the OIPC or a privacy lawyer.
Inspired Cannabis runs 51 retail locations across Canada. Reviews were being answered on a 72-hour average because the work sat with people who already had jobs. We built the system that reads, scores, drafts and routes them — response time is now under two minutes, and the reporting that used to take days is a dashboard.
No discovery retainer and no six-week scoping phase. We look at where enquiries are arriving and where they stall, then build the smallest thing that fixes it.
What comes in, through which channel, and what happens when nobody is free to answer it. That is the whole brief.
You get the number before anything is built, along with what is explicitly not included so nothing is argued about later.
We wire it into the tools you already run — your calendar, your CRM, your phone line — rather than asking you to move to ours.
Most builds are running in two to six weeks. The first fortnight after launch is where the useful adjustments happen.
Most agencies make you sit through a discovery call to find out whether you can afford them. Ours are on the pricing page, and they are the same for a Burnaby business as anywhere else in BC.
Plus $650 a month. The essentials: capture every enquiry, book every job, chase every follow-up.
Plus $1,500 a month. Automation across acquisition, admin and retention rather than a single workflow.
Plus $2,800 a month. Sales, operations and knowledge wired together across the back office.
We build around your existing tools rather than asking you to move. If you run something that isn't listed, it almost certainly has an API and we'll connect to that.
Usually yes, through APIs or webhooks. Custom integration work is one of the more common requests we get from Burnaby firms with a mixed software stack.
Yes. Knowledge assistants trained on your own documentation and SOPs are internal by nature, and often deliver the quietest, largest time savings.
It stays yours, on Canadian infrastructure, and isn't used to train external models. Access controls mirror whatever permissions you already run.
Packages start at $2,500 setup plus $650 a month for the essentials — capturing every lead, booking every job and chasing the follow-ups. Growth is $4,500 plus $1,500 a month and Scale is $8,500 plus $2,800 a month. Every figure is published on our pricing page rather than quoted after a discovery call.
Most builds go live in two to six weeks depending on scope. A single automation — missed-call text-back, or booking wired to your calendar — is usually running inside two weeks. Connecting several systems together takes longer, because the integrations rather than the AI are the slow part.
Two things, mostly. It builds the systems that answer enquiries and book work when nobody is free to pick up, and it connects the tools you already run so the same information stops being retyped between them. For most Burnaby businesses that starts with the phone, the inbox and the calendar.
A free 30-minute call. We'll find where time and revenue leak out, and show you what automating it would actually involve — whether you work with us or not.
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