Clinics & dental practices
Appointment booking, reminders and recall flows that protect the schedule.
Tri-Cities businesses compete on convenience. Automation is how a smaller team answers faster than a larger one.
Coquitlam and the wider Tri-Cities support a business base built largely around local demand: clinics and dental practices, home services, retail and food, and professional firms serving families and small businesses nearby.
In that kind of market the deciding factor is often simply who responds first and books the appointment. Automation is the cheapest way for a small team to win that race consistently.
Most local businesses lose work not to a better competitor but to a faster one. Response speed looks like a staffing issue and is usually a systems issue — which makes it fixable without hiring.
Appointment booking, reminders and recall flows that protect the schedule.
Call capture, quoting and follow-up across a dispersed service area.
Enquiry handling, review generation and repeat-customer follow-up.
Coquitlam does not just serve its own residents. It is the regional hub for north-east Metro Vancouver, which means demand arrives from a catchment far larger than the city itself.
Coquitlam functions as the regional service centre for north-east Metro Vancouver, drawing custom from well beyond its own boundary. Intake systems here field enquiries from a market bigger than the population suggests.
Share of residents over 25 with post-secondary education, against a local economy spread across professional services, technology, manufacturing, retail and construction. A market that researches before it phones, and notices when nobody phones back.
The average business takes 42 hours to make first contact with an inbound enquiry, and only 37% manage it inside an hour — but those who do are 60× likelier to qualify the lead.
Coquitlam’s mix of professional services, technology and construction firms means client files, subcontractor records and staff data spread across a CRM, a scheduling tool and a shared drive. All of that is personal information under B.C.’s Personal Information Protection Act, and it stays your responsibility — which is exactly why you should interrogate any vendor, us included.
Your organisation remains responsible for personal information it handles, including information passed to contractors — and service contracts are expected to carry clear privacy requirements. Handing a workflow to an automation vendor moves the work, not the accountability.
Every organisation covered by PIPA must designate at least one privacy officer responsible for compliance, and must have a privacy policy available on request that sets out how information is collected, used, stored, disposed of, and how complaints are handled.
PIPA requires reasonable arrangements against unauthorised access, use, disclosure or disposal — administrative, physical and technological. An integration that quietly copies client records into a third-party tool is where this usually comes apart.
Questions worth asking any provider: where does the data physically live, which sub-processors touch it, what happens to it when we stop working together, and will you sign terms that reflect PIPA? The Office of the Information and Privacy Commissioner publishes guidance for private organisations if you would rather check our answers against the regulator’s.
General information, not legal advice — confirm your obligations with the OIPC or a privacy lawyer.
Inspired Cannabis runs 51 retail locations across Canada. Reviews were being answered on a 72-hour average because the work sat with people who already had jobs. We built the system that reads, scores, drafts and routes them — response time is now under two minutes, and the reporting that used to take days is a dashboard.
No discovery retainer and no six-week scoping phase. We look at where enquiries are arriving and where they stall, then build the smallest thing that fixes it.
What comes in, through which channel, and what happens when nobody is free to answer it. That is the whole brief.
You get the number before anything is built, along with what is explicitly not included so nothing is argued about later.
We wire it into the tools you already run — your calendar, your CRM, your phone line — rather than asking you to move to ours.
Most builds are running in two to six weeks. The first fortnight after launch is where the useful adjustments happen.
Most agencies make you sit through a discovery call to find out whether you can afford them. Ours are on the pricing page, and they are the same for a Coquitlam business as anywhere else in BC.
Plus $650 a month. The essentials: capture every enquiry, book every job, chase every follow-up.
Plus $1,500 a month. Automation across acquisition, admin and retention rather than a single workflow.
Plus $2,800 a month. Sales, operations and knowledge wired together across the back office.
We build around your existing tools rather than asking you to move. If you run something that isn't listed, it almost certainly has an API and we'll connect to that.
Effectively immediately, on any channel it's connected to, at any hour. That speed is most of the advantage in a local market.
We recommend being straightforward about it. In practice customers care far more about getting a fast, accurate answer than about who provided it.
Yes — it checks real availability, books, reschedules and sends confirmations and reminders.
Packages start at $2,500 setup plus $650 a month for the essentials — capturing every lead, booking every job and chasing the follow-ups. Growth is $4,500 plus $1,500 a month and Scale is $8,500 plus $2,800 a month. Every figure is published on our pricing page rather than quoted after a discovery call.
Most builds go live in two to six weeks depending on scope. A single automation — missed-call text-back, or booking wired to your calendar — is usually running inside two weeks. Connecting several systems together takes longer, because the integrations rather than the AI are the slow part.
Two things, mostly. It builds the systems that answer enquiries and book work when nobody is free to pick up, and it connects the tools you already run so the same information stops being retyped between them. For most Coquitlam businesses that starts with the phone, the inbox and the calendar.
A free 30-minute call. We'll find where time and revenue leak out, and show you what automating it would actually involve — whether you work with us or not.
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